Privacy Policy

This policy explains what personal information Modu collects, how it's used, and your choices. It covers the Modu app, the Modu Business app, and the Modu website and dashboard. Modu is provided by MOTHER PARKERSON LLC, doing business as Modu ("we" and "us"). We do not sell your personal information, and we do not use it for advertising.

What we collect

When you create an account: your email address, your name, and a password (stored only in scrambled form by our sign-in provider). If you sign in with Apple or Google, we receive the name and email they share with us.

If you're a customer:

• Your phone number, so your driver can reach you.
• Saved addresses, including any access notes you add (for example a door code).
• Your orders, special instructions, and your cleaning preferences.
• Messages between you and your cleaner.
• Photos a driver takes at pickup or delivery.
• A record of any payment your cleaner notes against an order (the amount and how it was paid). We never receive your card number.

If you apply to run a store or work for one:

• Business name, address, phone number, opening hours, and your name and role at the business.
• An image of your business license, kept in a private area that only you, your store's managers and Modu's reviewers can open.
• Details from your Google listing that we use to verify your business, and the record of our review (including a phone call to the listed number).
• Your acceptance of the store terms (your initials and the time).
• For your subscription: your plan and its status. Payment is handled by Apple, so we never see your payment card.
• Team members' names, emails and roles.

Automatically: your device's push notification token (so we can send you alerts you've allowed), and technical logs from our service providers, which can include IP addresses and basic device and app information.

What we don't collect: we do not track your location. Drivers' phones don't share their position, and the app gives no arrival estimates. We don't collect advertising identifiers or contacts.

How we use it

• To run Modu: sign you in, show your orders, deliver messages and notifications, and let stores run pickups and deliveries.
• To verify stores and keep customers safe.
• To get your pickup address right. As you type an address, the text is sent to Google's address search to suggest matches.
• To provide support, fix problems and improve Modu.
• To meet legal obligations and enforce our terms.

Who sees your information

• Your cleaner. When you link to a cleaner, its staff can see your name, phone number, saved addresses, orders, messages and photos for your orders. Drivers see the names and addresses of the stops they handle.
• Modu. Our team can access information when needed to review store applications, give support, or keep Modu safe.
• Service providers who help us run Modu, under their own privacy commitments: Supabase (database, sign-in and file storage, in the United States), Resend (sending email), Apple (sign in, push notifications and in-app purchases), Google (sign in, address search, and push notifications on Android), RevenueCat (managing store subscriptions), and Cloudflare (hosting our website and dashboard). When card payments are offered, Stripe will process them and we'll update this policy.
• Legal reasons. We may share information if the law requires it, or to protect people's safety and our rights.

How long we keep it

We keep your information while your account is active. If you delete your account, your login and personal details are removed. Your order history stays with the store, without your name, because the store needs its records. A store's license image and application record are kept while the store is on Modu, and for as long afterward as we need them for legal and safety reasons.

Your choices and rights

• See and correct your name, phone and addresses in the app under Account.
• Delete your account in the app: Account, then Delete Account. (A store's only owner needs to close the store first.)
• Notifications can be turned off in the app or in your phone's settings.
• Ask us at support@modudrop.com to access, correct or delete your information. If you live in California or another state with privacy rights, you may ask what we collect, to delete it, or to correct it, and you won't be treated differently for asking. We'll respond within 45 days.

Security

Information is sent over encrypted connections, and access to data is limited by who needs it. No service is perfectly secure, so we can't promise absolute security. If you think your account has been compromised, tell us right away.

Children

Modu is not directed to children under 13, and we don't knowingly collect information from them. If you believe a child has given us information, contact us and we'll delete it.

Where information is stored

Modu is operated from the United States and your information is stored in the United States.

Changes

We may update this policy. For important changes we'll tell you in the app or by email, and we'll change the date above.

Contact

Questions or requests: support@modudrop.com. Mailing address: 603 Mininger Road, Souderton, PA 18954.