Terms of Use

These terms cover your use of the Modu app, the Modu Business app, and the Modu website and dashboard (together, "Modu"). Modu is provided by MOTHER PARKERSON LLC, doing business as Modu ("we" and "us"). By creating an account or using Modu, you agree to these terms. If you don't agree, please don't use Modu.

1. What Modu is

Modu is software that connects customers with independent dry cleaners and laundries ("cleaners" or "stores") for pickup and delivery. Modu is not a dry cleaner. The cleaning, pickup and delivery are provided by the store you choose, not by us. We don't handle your clothes, set the store's prices, or guarantee the quality of its work.

2. Your account

• You must be at least 18 years old, or have a parent or guardian agree for you.
• Give us accurate information and keep your sign-in details private. You are responsible for what happens under your account.
• You can sign in with Apple, with Google, or with an email address and password. Each person should have one account.

3. For customers

• Requests. A pickup request is not a booking until the store confirms it. The store may decline a request.
• Changes and cancelling. You can change the pickup time or cancel while your order is still a request. After the store confirms it, please contact the store directly to change or cancel it.
• Payment. The amount due is set by the store. You can pay the driver or the store directly. Where the app offers card payment, it is processed by Stripe on the store's own account, and Modu doesn't hold the store's money.
• Your clothes. Any claim for damaged, lost or delayed items is between you and the store. Please photograph or mention valuables and special instructions when you book.
• Photos. Drivers may take a photo at pickup or delivery to record the handoff. You can see these photos on your order.

4. For stores

• A store joins by applying in the Modu Business app. We review each application, which may include checking your business license and calling the number on your Google listing. We can approve, decline or ask for more information.
• When you apply, you also agree to the Modu Store Terms and Conditions shown in the app. If they differ from these terms for stores, the Store Terms and Conditions come first.
• You are responsible for your service, your prices, your taxes, and the care of customers' clothing. You may use customers' details only to provide their service, and must keep them private.
• Subscriptions. To go live, a store subscribes to a plan (currently Starter or Premium) through the Apple App Store. The plans differ in how many customers and drivers a store can have. Subscriptions renew automatically each month at the price shown at purchase until cancelled at least 24 hours before the period ends. Payment is charged to your Apple ID, and you can manage or cancel in your App Store account settings. Prices and limits may change with notice.
• If a subscription ends, the store is suspended. Customers who linked to the store keep their history and messages, and orders already under way can be finished, but customers can't request new pickups until the store subscribes again.
• A store that goes over a plan's limits keeps its customers and drivers but can't add more until it changes plan.

5. Messages, photos and content

You are responsible for what you send through Modu. Messages between a customer and a store can be read by that store's staff. Don't send anything unlawful, harassing, misleading or that you don't have the right to share. You give us permission to store and show your content as needed to run Modu.

6. Acceptable use

Don't misuse Modu. That includes trying to break or bypass its security, scraping data, impersonating someone, using it to send spam, or using it for anything unlawful or deceptive.

7. Suspension and ending

We may suspend or end an account that breaks these terms, puts others at risk, or isn't paid for (for stores). You can stop using Modu at any time and can delete your account in the app under Account. A store's only owner needs to close the store first. When you delete your account, your login and personal details are removed. Your order history stays with the store, without your name.

8. Third-party services

Modu works with Apple, Google, Stripe (for card payments, when offered) and others. Their own terms apply to their services. Apple is not a party to these terms and has no obligation to provide support for Modu.

9. Disclaimers

Modu is provided "as is" and "as available". We don't promise that it will always work, be error-free, or be available at any time. We are not responsible for the actions of stores, drivers or customers.

10. Limits on our liability and resolving disputes

Modu is a platform. The service, the clothing and the delivery are the store's, so claims about them are between you and the store.

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue or lost data, even if we were told they were possible. To the fullest extent the law allows, our total liability to you for anything related to Modu is limited to the greater of (a) the amount you paid us in the 12 months before the claim arose, or (b) $100.

Some places don't allow these limits, so they may not apply to you. Nothing in these terms limits liability that can't be limited by law, such as for fraud, or for death or personal injury caused by negligence.

Stores agree to defend and compensate us for claims, losses and costs (including reasonable legal fees) brought by customers or others that come from the store's services, pricing, taxes, handling of clothing, or its breach of these terms or the law.

Resolving disputes. If something goes wrong, write to support@modudrop.com first. Most issues can be solved informally, and we'll try to work it out with you for at least 30 days before either side goes to court. Small-claims court is always an option.

11. Governing law

These terms are governed by the laws of Pennsylvania, and disputes will be handled in the courts of Montgomery County, Pennsylvania, except where the law requires otherwise.

12. Changes

We may update these terms. When we make an important change, we'll tell you in the app or by email. Continuing to use Modu after a change means you accept it.

13. Contact

Questions about these terms: support@modudrop.com. Mailing address: 603 Mininger Road, Souderton, PA 18954.